Role Overview – What is it?

To go beyond the standard expectation of providing a service for residents with great care, to enrich their lives as part of a dedicated and valued supported housing team.

You will play a crucial role in ensuring the communal areas of our supported accommodation, operate safely and effectively, for the well-being of our residents and staff.

By cleaning empty properties and maintaining the overall presentation of the accommodation and outdoor spaces, you will enhance resident satisfaction, with efficient working practices.

The role will involve all aspects of high quality responsive and planned cleaning tasks to a standard defined by the Active Opportunities Pathway service model and also tasks that fall under intensive housing management.

As part of the supported housing team, you will have a natural caring approach and professional curiosity with the ability to identify and report safeguarding concerns.

To act as an ambassador for The Housing Network, to promote its mission and values - being respectful and kind is at the heart of everything that we do.

Main Duties – What needs to be done?

• Daily use of an iPad along with compliance applications to input and update reporting systems
• Carry out scheduled work on void properties to bring back up to a high standard and in accordance with the Council’s targets prescribed in the contract
• Cleaning of rooms/communal areas as directed, ensuring that all rooms/communal areas are maintained to a high quality standard
• Cleaning void rooms to prepare them for new residents.
• Remove rubbish and dispose of correctly.
• Check kitchen and laundry room appliances are clean and free from hazards and common part areas are free from hazards and are clean as directed regularly
• Ensure that the communal areas are hygienic and well maintained.
• Report any repairs to the maintenance office team.
• Carry out sharps sweeps

Relationships – Who will I be working / engaging with?

Effective communication is vital in your role. You will regularly engage with residents, their families, and colleagues as part of your daily activities.

Additionally, you will liaise with contractors, coordinate their services and ensure that work is completed to a high quality and standard.

Competencies – Who with and your skill level?

Skills

Essential:

• Excellent communication
• IT skills and ability to confidently use an iPad
• Professional curiosity
• Extremely well organised
• Have a high standard of cleaning
• Able to work well under pressure
• Good at multi-tasking
• Ability to prioritise tasks
• Able to work alone and part of a team

Knowledge

Essential:

• Understanding of Safeguarding and ability to identify concerns and report them
• Proven track record of carrying out cleaning in blocks/multi rooms

Behaviours:

• Wearing uniform and ID with pride and presenting professionally to residents, including the use of all relevant PPE
• Resilient and able to interact with people who have complex needs and can sometimes present with challenging behaviours
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Maintain a robust compliance culture
• Able to work independently and use initiative
• Adaptability and being prepared to help out if circumstances require

You will be expected to lead by example and uphold THN’s values at all times:

• act with integrity and respect
• adopt a trauma informed and strength based approach
• act with due skill, care and diligence
• act with professionalism
• work as part of a team
• act with compassion to those both within the Company and those who we support in the accommodation

General and Additional:

• The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.
• The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.
• The post holder shall comply with the organisation’s policies and procedures, ensuring appropriate actions and reporting protocols are always followed.
• The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.
• An Enhanced Disclosure is required for this position.