Role Overview – What is it?
To go beyond the standard expectation of providing a service for residents with great care, to enrich their lives as part of a dedicated and valued supported housing team.
You will play a crucial role in ensuring the safety and well-being of our residents and staff. As well as maintaining the overall presentation of the accommodation and outdoor spaces, you will enhance resident satisfaction, with efficient working practices.
The role will involve all aspects of high-quality responsive property maintenance as well as planned maintenance to a standard defined by the Active Opportunities Pathway service model and tasks that fall under intensive housing management. You may also be required to carry out some cleaning in empty properties. It will also involve professional curiosity with the ability to identify and report safeguarding concerns.
To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do.
Main Duties – What needs to be done?
- Daily use of an iPad and or Laptop along with compliance applications to input and update reporting systems
- Carry out scheduled work on void properties to bring back up to a high standard and in accordance with the Council’s targets prescribed in the contract
- Complete regular accommodation inspections, ensuring all necessary compliance and health and safety requirements are met.
- Carry out reactive maintenance within prescribed timescales
- Finishing skills such as joinery, plastering, tiling in order to complete a job
- Painting
- Basic Plumbing (including changing toilet internals)
- Basic carpentry including door hanging (Essential)
- Lock changing (Essential)
- Gardening including fencing
- Bathrooms and kitchen repairs (including changing taps)
- Repairing/replacing broken windows
- Diagnosing boiler repairs
- Furniture / Rubbish removals
- Put up curtain poles/blinds
- Reporting Health & Safety incidents
- Reporting Safeguarding concerns
- Cleaning
- Problem solving
Relationships – Who will I be working / engaging with?
- Effective communication is vital in your role. You will regularly engage with residents, their families, and colleagues as part of your daily activities. Additionally, you will liaise with contractors, coordinate their services and ensure that work is completed to a high quality and standard
- On occasions, liaison with Local Authority Housing Officers and other Public Sector organisations alongside Charity and Community groups.
Competencies – Who with and your skill level?
Skills
Essential:
- Excellent communication
- IT skills and ability to confidently use an iPad
- Basic carpentry including door hanging
- Finishing skills such as joinery, plastering, tiling
- Lock changing
- Full UK driving licence.
- Professional curiosity
Desirable:
- Cleaning experience
- Ability to replace double/single glazed units
- Qualified PAT Tester
Knowledge
Essential:
- Basic knowledge of electrics
- Understanding of Safeguarding and ability to identify concerns and report them
- Proven track record of carrying out repairs and maintenance work as a multi trade operative in a multi-site environment
- Basic knowledge of gas boilers and electric heating systems
- An understanding of working in a supported housing environment
Desirable:
- Knowledge of Fire Safety Legislation
- Knowledge of Health & Safety Legislation
- Corgi registered
Behaviours
- Driving courteously in a branded Company van, which is an extension of the workplace
- Wearing uniform and ID with pride and presenting professionally to residents, including the use of all relevant PPE
- Resilient and able to interact with people who have complex needs and can sometimes present with challenging behaviours
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Maintain a robust compliance culture
- Able to work independently and use initiative
- Adaptability and being prepared to help out if circumstances require.
You will be expected to lead by example and uphold THN’s values at all times:-
- act with integrity and respect
- adopt a trauma informed and strength based approach
- act with due skill, care and diligence
- act with professionalism
- work as part of a team
- act with compassion to those both within the Company and those who we support in the accommodation
General and Additional
- The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.
- The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.
- The post holder shall comply with the organisation’s policies and procedures, ensuring appropriate actions and reporting protocols are always followed.
- The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.
- Travel across the surrounding areas will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required
- An Enhanced Disclosure is required for this position
About The Housing Network
We are The Housing Network (THN), a private Limited Company with a purpose.
We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.
Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.
We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.
Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.
