Location: Abingdon HQ (regular travel to warehouses required)
Hours: Full-Time, Permanent
Reporting to: Chief Operating Officer
Start Date: Immediate

About the role

We are hiring a second Operations Manager to sit alongside our existing Operations Manager, as part of our continued growth and development plans.

This role requires a candidate with proven, hands-on experience, ideally in field engineering, warehousing or retail IT service delivery.

You will be responsible for key areas of our operation including the day-to-day management of multiple warehouse sites, stock control, and a UK-wide team of Break-Fix Engineers. You will also take direct operational ownership of two contracts.

Your key tasks and responsibilities will include:

Warehouse & Stock Management

• Overall responsibility for KFP-managed warehouse sites in:
  • Abingdon, Wakefield, Glasgow, Ireland, Munich
• Leadership of all warehouse teams
• Stock management, control, and reporting across sites
• Oversight of inbound/outbound movement, inventory accuracy, and site 
  compliance
• Driving process improvements, efficiency, and accountability across warehouse 
  operations

Engineer Management

• Managing our team of field-based Break-Fix engineers
• Ensuring field engineer scheduling, support and performance meets SLAs

Client Operations

• Day-to-day operations lead for delivery of two contracts
• First-line ownership for client escalations relating to operational service
• Supporting commercial and client services teams with delivery data and insights

Other responsibilities

• Coordinating across departments to eliminate blockers and deliver end-to-end 
  service
• Escalating risks to the COO and feeding into wider strategic planning
• Contributing to documentation, reporting, and operational standards

You will work closely with our existing Operations Manager and report directly to the Chief Operating Officer. You will have access to the wider operations, scheduling, HR and finance teams to support your objectives.

About you

We are looking for an experienced Operations Manager with a strong background in
leading and managing teams of engineers. The ideal candidate will have previous
experience in an operations management role, preferably within the retail IT sector.
Experience in managing large-scale projects is highly desirable, as this role will involve
supporting a major IT rollout across the UK. Strong organisational and leadership skills are
essential, along with the ability to work effectively under pressure and drive successful
project delivery.

About us

We are retail. We specialise in providing in-store retail IT systems, services, solutions, 
project management & support platforms. With over 25 years of experience, we work with 
some of the biggest household brand names on the high street in the fashion &
hospitality sectors, building close working long standing partnerships built on trust, 
expertise and a mind set to getting the job done.

Why KFP?

In addition to a salary, we provide the following benefits:

• 25 days’ holiday plus bank holidays
• Private healthcare (after qualifying period) for you and your dependants
• Company sick pay scheme
• Recruitment referral scheme (£500 for each successful referral).
• Excellent professional development opportunities.
• Workplace pension and statutory benefits