About Isabella’s Homes
Isabella’s Homes Ltd is a leading provider of 24/7 supported living services specialising in mental health. Our mission is to empower individuals to lead fulfilling, independent lives through compassionate, person‑centred support. We are committed to excellence and continuous improvement across all our services.
We are now seeking an experienced Care Coordinator to join our team — a pivotal leadership role providing clinical oversight and care governance across our supported living services. As the document states, this role is ideal for “a registered nurse with a strong background in community-based nursing or complex adult care who thrives in a fast-paced, evolving environment.”
The Role
As Care Coordinator, you will play a central role in ensuring safe, high‑quality, person‑centred care across our services. You will work closely with operational and quality teams, offering clinical leadership and supporting best practice in line with CQC standards.
Key Responsibilities
Provide clinical leadership across supported living services.
Review and implement care plans for individuals with complex or high‑risk needs.
Act as the lead clinical liaison for referrals, transitions, and MDT meetings.
Support service managers to embed best practice and maintain CQC compliance.
Monitor incident reports, safeguarding alerts, and health outcomes.
Lead on health audits, clinical risk assessments, and medication reviews.
Train and mentor support staff in trauma‑informed, high‑quality care.
Work collaboratively with local authorities, NHS commissioners, and families.
These responsibilities reflect the document’s statement that the role includes “clinical oversight and care governance across our services.”
What We’re Looking For
Essential
NMC Registered Nurse (RMN, RNLD, or RGN with community/complex needs experience).
Minimum 3 years’ post‑registration experience in a clinical or care‑coordination role.
Experience in supported living, residential care, or community adult health.
Strong understanding of CQC, DoLS, MCA, and risk management frameworks.
Excellent communication, leadership, and organisational skills.
Ability to travel between services (mileage reimbursed).
Highly Desirable
Experience with forensic clients or dual diagnosis.
Experience supporting services through CQC inspections.
Personal Qualities
We’re seeking someone with a strong passion for person‑centred care, excellent problem‑solving skills, and the ability to inspire and motivate staff. The document highlights the need for “high attention to detail and commitment to continuous service improvement.”
Benefits
Competitive salary
Professional development and career progression
Supportive and collaborative working environment
24/7 Employee Assistance Programme & wellbeing support
Company pension scheme
Performance bonus
Company events
Blue Light Card employee discount scheme
How to Apply
If you are a dedicated, clinically skilled professional looking to make a meaningful impact in supported living services, we would love to hear from you.
Apply today and help shape exceptional care at Isabella’s Homes.
About Isabellas's Homes Limited
1. Organisation Overview
Isabella’s Homes Limited is an established provider of supported living and residential support services for adults with mental health needs, learning disabilities, and complex vulnerabilities. Operating since 2014, the organisation delivers personalised, recovery‑focused support across small community‑based settings in the West Midlands.
The service is registered with the Care Quality Commission (CQC) for the regulated activity Personal Care, ensuring compliance with the Health and Social Care Act 2008 and associated regulations.
Service Model
Supported Living
The service provides flexible, person‑centred support within individual or shared accommodation. Support is designed to promote:
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Recovery and stability
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Skill development and independence
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Safe community integration
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Positive risk‑taking within structured boundaries
Support packages range from low‑level outreach to 24‑hour staffed environments, depending on assessed need.
Step‑Down and Transitional Support
Isabella’s Homes specialises in supporting individuals transitioning from:
The model emphasises gradual progression, recognising that recovery is non‑linear and should not be rushed.
Client Group
The service supports adults aged 18+ with:
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Mental health diagnoses (including severe and enduring conditions)
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Learning disabilities and/or autism
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Special educational needs (SEN)
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Complex trauma histories
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Behaviours that may challenge
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Needs arising from previous detention under the Mental Health Act
Packages are tailored to individuals with varying levels of complexity, including those requiring multi‑agency involvement.
Approach and Values
Isabella’s Homes operates a strengths‑based, trauma‑informed, and outcomes‑focused approach. Key principles include:
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Promoting autonomy and choice
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Collaborative care planning
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Respecting dignity and individuality
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Consistency, structure, and emotional safety
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Partnership working with health, social care, and community agencies
Staff are trained in safeguarding, positive behaviour support, de‑escalation, and person‑centred planning.
Outcomes and Impact
The service aims to achieve measurable improvements in:
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Mental health stability
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Daily living skills
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Community engagement
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Reduction in hospital admissions
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Increased independence and confidence
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Sustainable long‑term accommodation pathways
Progress is reviewed regularly with the individual and commissioning partners.
Accommodation
Properties are community‑based, well‑maintained, and designed to offer a homely, safe environment. Each location provides:
Environmental risk assessments and health & safety checks are routinely completed.
Partnership Working
Isabella’s Homes works collaboratively with:
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Local authority commissioning teams
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Community mental health teams
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Learning disability services
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Primary care
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Advocacy services
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Families and informal networks (where appropriate)
This ensures continuity of care and coordinated support planning.
