Key Responsibilities

• Provide an exceptional guest experience from check-in to check out
• Ensure the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards
• Ensure a presence on the front desk throughout the night
• Ensure guests requests are delivered with efficiency
• Ensure that public areas are maintained clean, neat, and tidy
• Liaise with the day team to ensure effective handovers
• Provide overnight cover in absence of the reservations team
• Be personally responsible for application of Health and Safety Hotel Policy
• Work cohesively with the management team to achieve our shared goals
• To ensure all comments are passed on to the Front Office and Assistant Front Office Manager with regards to any complaints, and ensure a manager speaks to the guests.
• To maintain 90%+ scores in audits conducted by mystery guests and associated brands (AA, Relais & Chateaux, Pride of Britain).
• To attend cross training & training courses as required.
• To ensure that the agreed standard of personal presentation is adhered to at all times.

Key Skills, Qualities & Experience

• Friendly, courteous and helpful with excellent communication skills
• Detail orientated and drives standards
• Ability to meet deadlines and work under pressure
• Hands on approach to work, always being productive and looking to improve
• Enthusiastic about delivering great customer service to all our guests at Grantley Hall
• Possess a positive attitude and a desire to learn
• Motivated to go the extra mile for guests and colleagues
• Full UK driving licence is required

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days