We are looking to recruit an Installation Co-ordinator to join our existing installations team. You will be responsible for ensuring effective and precise completion of system and network installations. Also to ensure all in-house systems are accurate, information is stored properly and our customers are communicated to at all times.

As an Installation Co-Ordinator, you will:

• Maintain constant communication with customers when arranging system installations. Monitor network services transfers/installs.
• Monitor timely resolution of all orders that are “on hold”.
• Verify that all initial paperwork received is correct and complete.
• Commence the Installation procedure and liaise with all relevant 3rd parties
• Order all customer network and broadband requirements in a timely and accurate manner.
• Ensure all customer communications are logged on the CRM system and all processes are followed correctly.
• Assist the setup of customer billing and fixing of rejects during monthly billing process.
• Ensure all customers are happy at the completion of installation and all tasks on CRM system are completed.
• Request and monitor timely resolution of number porting.
• Offer support on mobiles/cancellations orders if needed
• Sell additional products to customer where appropriate and follow retention procedures.
• Undertake effective time management and completions of set tasks.
• Demonstrate knowledge of key products and services.
• Identify areas for improvement and make recommendations.
• Build effective inter-departmental working relationships.
• Understand Health and Safety policy and procedures.
• Provide any requested monthly/weekly reports on time and accurate.
• Additional ad-hoc reports and duties.
• Ensure that the office and work space is kept clean and tidy.